If a seam goes
Short version: the store you ordered from handles it, and we help you find the paperwork.
Who handles a return
Returns, refunds and exchanges are handled by the retail partner's store where the order was placed, under the returns policy shown in your order confirmation. Start from your order history there — it is the fastest route and the only one that can issue a refund.
Faulty or missing pieces
If a seam has gone, a zip has failed or an accessory is missing from the box, the store's returns process covers it within the stated window. Keep the carrier bag and the packaging until you are sure the set is complete, since the piece count is printed on the box.
What we can do
We can tell you exactly what should have been in a box: how many pieces, which breeds, which accessories. That list is on every product page here, and it is the thing most people need when they open a return. Write to us at frontdesk@storeunk9.pages.dev and we will confirm it.
Safety recalls
Toy safety notices are published by the manufacturer and by the retailer. If a set you own is affected, stop using it and follow the notice rather than the normal returns route.